Terms of Service

Effective Date: August 2026

1. Introduction

Welcome to SKIN by Lacey LA DBA Surface + Soul Aesthetics (“we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our website or services.

2. Services

We offer a range of medical and aesthetic services (“Services”) that are subject to these Terms. Our Services are provided by licensed and qualified professionals.

The information provided on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

3. Appointments and Cancellations

Booking: Appointments for our Services can be made through our website, by phone, or in person.

Cancellations: We charge a 100% No-Show Fee for any no-shows and a 50% Cancellation Fee for cancellations not made within 24 hours of your scheduled appointment.

Arrival: Please arrive at least 15 minutes before your scheduled appointment to complete any necessary paperwork.

4. Payment and Fees

Payment: Payment for Services is due at the time of the appointment.

Fees: Our fees for Services are subject to change. Please check our website or contact us for the most current pricing information.

5. Medical Information and Consent

Medical History: You must provide accurate and complete medical information before receiving any Services. This includes disclosing any allergies, medications, or medical conditions.

Consent: By receiving our Services, you consent to the treatments and acknowledge that you have been informed of any potential risks and side effects.

6. Privacy and Confidentiality

We are committed to protecting your privacy and personal information. Please review our Privacy Policy for details on how we collect, use, disclose, and protect your information.

7. SMS Communications

If you choose to opt in to receive text messages from SKIN by Lacey LA DBA Surface + Soul Aesthetics, you may receive SMS messages related to our services.

These messages may include:

• Appointment reminders
• Appointment confirmations
• Appointment follow-ups
• Promotions and special offers
• Information about new services
• Upcoming events and other marketing communications

The type of messages you receive will depend on the communications to which you have provided consent.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out

You may opt out of marketing text messages at any time by replying STOP to any marketing text message.

You may also contact us directly to request assistance with opting out.

After opting out, you may receive a final confirmation message. You will not receive additional marketing text messages unless you provide consent again.

Customer Support

For assistance with our SMS program, reply HELP to a text message or contact us using the information below:

Email: lacey@surfaceandsoulskin.com
Phone: +1 (310) 467-7183

SMS Consent

SMS consent is voluntary and is not a condition of purchasing any goods or services. You may use our services without consenting to receive marketing text messages.

Age Restriction

You must be at least 18 years old to opt in to receive marketing text messages from us. By opting in, you confirm that you are at least 18 years old.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier and network availability.

We are not responsible for delays or failures in message delivery caused by your wireless carrier, network conditions, or other circumstances outside of our reasonable control.

Mobile Information Sharing

We do not sell or rent your mobile phone number or SMS opt-in information.

We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers as necessary to provide and operate our messaging services, and as permitted or required by applicable law.

8. Limitation of Liability

No Warranties: Our Services are provided “as is” without any warranties, express or implied. We do not guarantee specific results from our Services.

Limitation: To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our website or Services, except where such limitation is prohibited by applicable law.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

When we make material changes, we may provide notice by posting the updated Terms on our website. Your continued use of our website or Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

10. Contact Us

If you have questions about these Terms, our Services, or our SMS communications, please contact us:

SKIN by Lacey LA DBA Surface + Soul Aesthetics

Email: lacey@surfaceandsoulskin.com

Phone: 805 360 5280

Address: 31149 Via Colinas Dr, Westlake Village, CA 91362

11. Privacy Policy

For additional information about how we collect, use, disclose, and protect your personal information, please review our Privacy Policy.